Account Manager
Account Manager
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
Client Relationship Management:
- Develop and maintain strong longlasting relationships with clients.
- Serve as the main point of contact for assigned clients ensuring their needs are met promptly.
- Understand clients business goals and objectives and provide strategic advice on how to meet them.
- Regularly check in with clients to ensure satisfaction and identify opportunities for upselling or crossselling.
- Develop and maintain strong longlasting relationships with clients.
Project Management:
- Coordinate the delivery of services to clients ensuring projects are completed on time within scope and within budget.
- Collaborate with internal teams (e.g. sales marketing product) to deliver the best outcomes for clients.
- Ensure that clients requirements are accurately understood and communicated to the relevant teams.
- Track and report on project progress timelines and deliverables.
- Coordinate the delivery of services to clients ensuring projects are completed on time within scope and within budget.
Sales and Business Development:
- Identify and pursue opportunities to grow accounts through upselling or crossselling additional products or services.
- Assist with contract renewals and negotiating terms with clients.
- Generate proposals quotes and presentations as needed to secure new business or expand existing relationships.
- Identify and pursue opportunities to grow accounts through upselling or crossselling additional products or services.
Customer Support and Issue Resolution:
- Act as the client advocate ensuring all client issues and concerns are resolved efficiently.
- Proactively identify potential problems or obstacles and work with relevant teams to prevent or address them.
- Handle and resolve escalated customer complaints or issues with professionalism and urgency.
- Act as the client advocate ensuring all client issues and concerns are resolved efficiently.
Performance Tracking and Reporting:
- Monitor and report on client account health performance metrics and satisfaction.
- Prepare and deliver regular reports to clients outlining project or account status performance and results.
- Ensure key performance indicators (KPIs) are met and drive improvements where necessary.
- Monitor and report on client account health performance metrics and satisfaction.
Employment Type
Full Time
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