Bell Captain Full-time

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide 
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access to our companymatched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $21.00 $24.00

What you will be doing:

• Supervises the Guest Services Team on shift to ensure the optimal guest experience.
• Greets incoming and outgoing guests by name and acknowledges guests and visitors at every opportunity.
• Communicates effectively and professionally with group and tour directors.
• Communicates daytoday briefings to the Guest Services department.
• Monitors the immediate and surrounding area for cleanliness.
• Liaisons with Managers on daily operations.
• Post group/delivery charges.
• Escorts guests identifying hotel promotions and the safety and security features of the hotel while ensuring that each guest is treated with the highest level of guest service patience and professionalism
• Ensures that the Empress Service Standards are always met both personally and by team members on shift.
• Transports luggage to guest rooms hangs garment bags and places luggage on luggage stands or in appropriate areas as directed by guests. Explains the features and functions of the room to guests ensuring that all equipment is functioning properly. Gives the location of the ice machine and provides any necessary directions in a courteous and accurate manner.
• Tags and marks luggage for business leisure and tour guests. Records and stores luggage and deliveries efficiently and accurately.
• Responds quickly to guest complaints or requests for information reservations and confirmations in an accurate and pleasant manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction. Assists departing guests promptly with a variety of transportation needs arrangements and requests.
• Explains and promotes hotel services outlets and functions to increase guest satisfaction and maximize hotel revenues. Informs guests of external restaurants events tourist attractions and transportation options.
• Assists with the security of the hotel through participation in the Emergency Response Team in the event of a fire alarm or other crisis. Ensures that only registered guests and patrons use the Reception Lobby.
• Ensures all preparations for room deliveries including the preparation of rooming lists and delivery sheets are prepared when deliveries are scheduled.
• Attends and participates in departmental meetings that support interdepartmental communication teamwork information accuracy training & development.
• Answers internal and external telephone calls with the highest level of guest service and in line with standards.
• Contributes to a positive and supportive work environment. Provides a professional image through appearance and dress.
• Follow department policies procedures and service standards.
• Follow all safety policies. 
• Other duties as assigned.

Qualifications :

Your experience and skills include:

• A minimum of two years recent experience (in the last 5 years) as a Guest Services Porter Doorperson or Night Porter or 6 months as a supervisor in a Guest Services department of a hotel of a similar size and standard.
• A valid BC Class 5 drivers license (must provide a drivers abstract reflecting a history of responsible driving)
• Ability to lead and assume responsibility for daily operations
• Ability to prioritize delegate and be organized in a high paced environment
• Proficient in the use of Microsoft Office Property Manager and Royal Service Systems or equivalent software.
• Comprehensive and current knowledge of local attractions events restaurants and transportation information
• Impeccable grooming and presentation
• Fluent English language skills; both written and verbal
• Ability to handle multiple priorities and meeting tight timelines
• Ability to demonstrate a high level of responsibility and commitment
• Ability to work well independently with minimal supervision and as a teamplayer with proven success in relationship building
• Previously displayed ability to provide excellent service and exceed guests expectations responding empathetically and with urgency to guests needs.
• Demonstrated excellent communication and interpersonal skills.
• Proven ability to solve problems and make decisions in a personable and selfconfident manner.

Remote Work :

No

Employment Type :

Fulltime