Reservations Officer Executive
Reservations Officer Executive
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable courteous and prompt manner.
Responsibilities
- Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
- Maintain complete knowledge of all food & beverage services outlets and hotel services/features to promote its products and services.
- Understand Revenue management strategies upsell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
- Determine guest needs and quote the appropriate room and rate as per requirements.
- Input booking information into the Reservation System.
- Process amendments to reservations such as extensions early departures etc.
- Record special billing arrangements for groups.
- Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications :
Qualifications / Experience
- Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/telemarketing.
- Excellent reading writing and oral proficiency in English language.
- Proficient in MS Excel Word & PowerPoint.
- Good communication skills.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Selfmotivated and energetic.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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