Dining Reservation Executive
Dining Reservation Executive
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Job Description
Summary of Responsibilities:
- Ensure all calls & emails are answered in a courteous friendly and prompt manner following LQA standards and VOG initiatives
- Record accurate guest details in ResDiary
- Offer alternatives or Standby List to guests should the restaurant be fully booked
- Keep online portals open during slow periods
- Close online portals when restaurant is near fully booked
- Check that canceled or no show online reservations are removed from online portals backend
- Use ResDiary Promotion section & Promotions folder to advise guests of accurate and correct information
- Be up to date with Gift Central system
- Be up to date with Fairmont at Home
- Maintain collaborative working relationship with Restaurant Hostess and Restaurant Managers
- Follow SOP & email templates created by Dining Reservation Manager
- Ensure PCI Compliance for all credit card transactions
- Ensure smooth running of operations in the absence of Dining Reservations Manager & Assistant Manager
- Assist Senior Leaders as required
- Assist outlets when they are shorthanded (hostess/service)
- Generate IKE Reports (I Know Everything)
- Set up of Messages in ResDiary
- Set up of Promotions (discounts)
- Set up of Promotions (Events)
- Upkeep Online Health of each restaurant & bar (Accurate menus time info pictures)
- Upload new menus on on all online portals
Qualifications:
- Minimum GCE O Level or equivalent
- Basic call centre or F&B operation experience
- Fluent in verbal and written English.
- Good interpersonal telephone etiquette and communication skills
- Computer Knowledge i.e. well versed with emails Microsoft word & excel online information
- Seat and handle continuous calls for a prolonged time
- Prolonged glare from work station monitor
- Energetic and cheerful attitude in handling repetitive calls
- Ability to handle guest negative feedback
- Show empathy should a request not be met
Qualifications :
Describe the requirements and skills needed for the job
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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