Salesforce Engineer
Salesforce Engineer
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Job Description
Provide L1 support for Salesforce features applications and projects. This will involve debugging troubleshooting and taking responsibility to see that the issue is fully resolved
Resolve customer service issues and skillfully manage complex customer service needs
Manage end users expectations and experience in a way that results in high customer satisfaction
Collaborate with different dev teams across the platform and bring resolution to the issues
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Generate/ update custom reports/ dashboards on need basis
Perform and document root cause analysis on the major problems & recurring issues
Support ongoing Salesforce administration such as update user permissions create accounts/profiles create flows for process automation
Assist with the design and delivery of our platform and associated technical trainings
Assist developers in troubleshooting leveraging your strong functional & technical expertise
Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this
Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
Complete assigned project responsibilities
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
Maintain a flexible and proactive work environment
What Youll Need:
Bachelors degree (technical degree preferred)
3 years of software development with at least 3 years of Salesforce application development experience
Experience working with Sales Cloud Service Cloud and CPQ
Detailoriented organized selfmotivated hard working and a great team player with excellent interpersonal skills
Excellent written and verbal communication skills required including experience working with various stakeholders and crossfunctional teams
Solid understanding of Salesforce Platform Administration
Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator
Debugging / Troubleshooting errors
Expertise in Flow Automations with the ability to build lightweight code in Apex including writing comprehensive tests to ensure code coverage
Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code
Security minded and strong working knowledge of vulnerabilities around SOQL Apex and other areas of the platform that can be leveraged by bad actors
Employment Type
Full Time
