SAP FICO
SAP FICO
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Job Description
About Company:
It is a global consulting service and systems integrator that operates in over 90 countries delivering solutions with a unique blend of digital innovation and robust industrystrong processes. With our promise to help our customers scale at speed we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises associates and society to Rise for a more equal world future readiness and value creation.
Job Description:
We are seeking a highly skilled and experienced SAP FICO Support Specialist for Level 2 (L2) and Level 3 (L3) support in the areas of Accounts Receivable (AR) Accounts Payable (AP) Asset Accounting Banking and General Ledger (GL) Accounting. This role involves troubleshooting resolving issues performing rootcause analysis providing guidance to endusers and ensuring smooth SAP operations across various financial modules.
As part of the Finance Systems support team you will be responsible for resolving complex issues performing configuration changes assisting with system upgrades and ensuring that the SAP FICO environment runs efficiently and in line with business requirements.
Key Responsibilities:
1. Level 2/Level 3 Support:
Provide endtoend support for SAP FICOrelated issues across the AR AP Asset Accounting Banking and GL Accounting modules.
Resolve complex user issues and handle ticket escalations from the L1 support team ensuring timely and accurate solutions.
Perform thorough analysis to identify root causes of issues and provide sustainable solutions.
Analyze and solve SAP FICO incidents and service requests ensuring minimal disruption to financial operations.
Collaborate with business users and IT teams to resolve issues recommend improvements and implement solutions.
2. ModuleSpecific Support:
Accounts Receivable (AR): Assist in resolving issues related to customer invoicing cash applications credit management and dunning processes.
Accounts Payable (AP): Address issues related to vendor invoices payment processing and vendor master data maintenance.
Asset Accounting: Support asset life cycle processes including acquisition depreciation and asset transfers.
Banking: Provide assistance with bank statement processing cash management bank reconciliations and payment runs.
General Ledger (GL): Troubleshoot and resolve issues related to financial postings monthend closing financial reporting and integration with other SAP modules.
3. Configuration and Customization:
Assist in SAP FICO module configuration parameter settings and customization based on business requirements.
Identify opportunities to improve system performance streamline processes and increase user efficiency.
Support SAP upgrades patches and enhancements within the FICO modules.
4. Documentation and Knowledge Sharing:
Create and maintain knowledge base articles and process documentation for common issues solutions and best practices.
Provide training and knowledge transfer to endusers ensuring they can effectively utilize SAP FICO functionalities.
5. Collaboration & Stakeholder Management:
Work closely with crossfunctional teams such as Finance IT and Business Analysts to ensure the alignment of SAP FICO processes with business needs.
Collaborate with the SAP development team for technical changes including development of new reports enhancements and interfaces.
6. Reporting and Monitoring:
Monitor system logs reports and dashboards to identify and resolve issues proactively.
Provide regular updates on system performance and issues resolution to management.
Required Skills & Qualifications:
1. Educational Qualifications:
Bachelors degree in Accounting Finance Information Technology or related field.
SAP certification in FICO (preferred but not required).
2. Technical Experience:
Minimum of 46 years of handson experience in SAP FICO support with a strong focus on AR AP Asset Accounting Banking and GL Accounting.
Strong working knowledge of SAP FICO configuration functionality and integration with other modules like MM SD and CO.
Experience with SAP S/4HANA (preferred but not mandatory).
Indepth knowledge of financial accounting principles and processes.
3. Support & Troubleshooting Experience:
Experience with incident management troubleshooting and rootcause analysis in an L2/L3 support environment.
Strong knowledge of SAP ticketing systems (e.g. ServiceNow Remedy or SAP Solution Manager) and issue resolution workflows.
4. Soft Skills:
Excellent problemsolving and analytical skills with a strong attention to detail.
Effective communication skills both written and verbal to interact with business users and technical teams.
Ability to work under pressure and meet deadlines while managing multiple priorities.
Strong customerservice orientation with the ability to manage user expectations.
5. Additional Skills (Preferred):
Experience in SAP S/4HANA Finance modules.
Familiarity with SAP BI/BW reports and data extraction for financial reporting.
Knowledge of financial regulations and compliance standards (SOX IFRS GAAP).
Proficiency in Microsoft Office Suite (Excel Word PowerPoint).
Desired Experience:
Work Experience: At least 4 years of relevant experience in SAP FICO support (L2/L3).
Industry Experience: Experience in sectors like manufacturing retail or services where SAP FICO is implemented is a plus.
Job Role: SAP FICO
Job Type: Full Time
Work Mode: Work from Office
Experience: 4 Years to 5 Years
CTC Range: 10 LPA to 12 LPA
Location: PAN India
Notice Period :Immediate to 30 Days & Serving NP
Employment Type
Full Time
