Customer Experience Trainee
Customer Experience Trainee
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Job Description
As a Customer Experience Trainee at Qureos you will play a vital role in delivering an exceptional customer experience. You will be responsible for assisting our experienced customer experience team in providing topnotch service to our clients. This is an entrylevel position giving you the opportunity to learn and develop your skills in customer experience management while working closely with a team of professionals.
Key Responsibilities:
Assist in handling customer inquiries complaints and feedback through various channels such as phone email and social media.
Work closely with the customer experience team to resolve issues and provide timely and effective solutions.
Learn and maintain a thorough understanding of our products and services to assist customers with their inquiries.
Participate in training sessions to develop skills in customer service problemsolving and effective communication.
Collaborate with crossfunctional teams to improve the overall customer experience.
Keep accurate records of customer interactions and provide reports as needed.
Maintain a positive and professional attitude towards customers at all times.
Qualifications:
Bachelors degree in Business Administration Marketing or a related field.
12 years of experience in customer service or a similar role.
Excellent communication and interpersonal skills.
Strong problemsolving abilities and attention to detail.
Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
Proficient in MS Office and CRM software.
Experience in the technology industry is a plus.
Why Join Qureos
Opportunity for growth and development in the field of customer experience management.
Work with a dynamic and diverse team of professionals.
Competitive salary and benefits package.
Collaborative and inclusive work culture.
Chance to make a positive impact on our clients businesses.
If you are passionate about delivering exceptional customer experiences and want to be part of a growing company then Qureos is the place for you. Apply now to join our team as a Customer Experience Trainee and take the first step towards a rewarding career in customer experience management.
Employment Type
Full Time
