Front Office Patient Coordinator

ABOUT US

We are a dynamic and innovative dental practice dedicated to providing exceptional care and education in the field of dentistry. Our practice is renowned for its commitment to professional growth and learning offering a unique educational environment where team members can expand their skills through handson experience and collaboration with leading dental professionals. We pride ourselves on fostering a supportive and flexible work culture that values teamwork continuous improvement and community involvement. Our team is passionate about delivering highquality dental services and creating a welcoming atmosphere for both patients and staff. Join us and be part of a forwardthinking practice that not only prioritizes patient care but also invests in the development and success of its team members.

JOB SUMMARY

The Front Office Patient Coordinator plays a vital role in ensuring a seamless and welcoming experience for patients across two locations. This position involves greeting patients managing phone calls and coordinating appointments with professionalism and efficiency. The coordinator is responsible for handling patient inquiries scheduling and cancellations ensuring that all interactions are conducted with a high level of customer service. Additionally the role includes assisting with financial consultations and arrangements before procedures following a structured process for new patient intake and maintaining accurate patient records. The coordinator will work collaboratively with the dental team to uphold the practices high standards of patient care. Flexibility and adaptability are essential as the coordinator will be required to work across both the Redwood City and Pleasanton locations ensuring consistent service delivery. This position offers an opportunity for professional growth in a supportive and dynamic environment.

What we offer

• Competitive Salary: $30 to $40 per hour based on years of experience
• Flexible Work Arrangements: Opportunities for adaptable scheduling to accommodate personal needs
• Professional Growth Opportunities: Access to training and development to enhance skills and career advancement
• Supportive Work Environment: A dynamic and innovative dental practice that values teamwork and continuous improvement
• Community Involvement: Opportunities to participate in communityfocused initiatives
• Educational Environment: Unique chances to expand skills through handson experience and collaboration with leading dental professionals
• Paid Time Off: Sick leave holidays and vacation time
• Retirement Plans: Options for retirement savings
• Medical and Dental Benefits: Comprehensive health coverage for employees
• Continuing Education: Support for continuing education hours and professional development
• Team Building Activities: Monthly dinners birthday celebrations and team outings to foster camaraderie and a positive workplace culture

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Patient Interaction: Greet patients warmly and ensure a welcoming atmosphere in the dental office. This involves making patients feel comfortable and valued from the moment they enter the office.
• Phone Management: Answer phone calls professionally manage inquiries and handle scheduling and cancellations. This duty requires excellent communication skills and the ability to multitask effectively.
• Appointment Coordination: Schedule patient appointments efficiently ensuring optimal use of the dental offices time and resources. This involves coordinating with dental staff to manage the office calendar.
• Patient CheckIn and CheckOut: Manage the checkin and checkout process ensuring all necessary paperwork is completed and filed correctly. This includes verifying patient information and processing payments.
• Financial Arrangements: Assist with consultation on fees and financial arrangements before procedures ensuring patients understand their financial responsibilities. This requires knowledge of the offices billing procedures and insurance policies.
• Training and Development: Participate in training sessions to stay updated on office procedures and improve patient interaction skills. This ensures that the coordinator is wellprepared to handle various scenarios in the office.
• Process Adherence: Follow established office procedures for new patient intake including greeting clinical assessments and financial planning. This ensures consistency and quality in patient care.
• Communication: Maintain clear and effective communication with the dental team to ensure smooth operations and patient satisfaction. This involves relaying important information and updates to the team.
• Record Keeping: Ensure accurate and timely entry of patient information into the office management system. This is crucial for maintaining uptodate patient records and facilitating efficient office operations.
• Customer Service: Provide exceptional customer service addressing patient concerns and ensuring a positive experience at the practice. This involves being attentive to patient needs and resolving any issues promptly.
• Flexibility and Teamwork: Work collaboratively with the dental team and adapt to a flexible work environment understanding the importance of teamwork in delivering highquality patient care. This includes being open to adjusting schedules and responsibilities as needed.

QUALIFICATIONS

• Education Background:
  • Associated Degree or Equivalent Experience Preferred
  • Additional coursework or certification in office administration or a related field is a plus.
• Communication Skills:
  • Excellent verbal and written communication skills to effectively interact with patients and team members.
• Customer Service Orientation:
  • Strong customer service skills to ensure a welcoming and positive experience for patients.
• Organizational Skills:
  • Ability to manage scheduling cancellations and patient inquiries efficiently.
• Training and Adaptability:
  • Willingness to undergo formal training provided by the practice to learn specific procedures and protocols.
• Teamwork and Flexibility:
  • Ability to work collaboratively with the dental team and adapt to a flexible work environment.
• Attention to Detail:
  • Strong attention to detail for managing patient records and financial arrangements.
• ProblemSolving Skills:
  • Ability to handle unexpected situations and patient concerns with professionalism.
• Technical Skills:
  • Proficiency in using office software and dental practice management systems.
• Prior Experience in a Dental or Medical Office Preferred