Swedish-speaking Customer Support Agent to Malaga
Swedish-speaking Customer Support Agent to Malaga
Posted on :
27-11-2024
Employer Active
1 Vacancy
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Job Description
Tasks
The Customer Support Team is primarily focused on providing a highly customized and personal experience for our clients end customers. This service includes:
- technology onboarding/walkthrough products software and hardware configuration InternetofThings (IoT) setup and troubleshooting among other services.
- duties may include handling inbound and outbound calls to and from customers acknowledging customers needs or issues and providing helpful solutions to their challenges.
- document and record all activity and communication with customers over the telephone and email in the appropriate client database.
- the support can be performed via different channels: phone & email.
- attend technical and soft skills training sessions.
Requirements
- CustomerFocused: You have a passion for delivering exceptional service and creating positive experiences for every customer.
- Excellent Communication Skills: You can clearly communicate and empathize with customers no matter the situation.
- Problem Solver: You can think quickly on your feet and provide solutions with a calm professional approach.
- Team Player: Collaboration is key to success. Youre willing to work together to create the best outcomes for our clients customers.
- Minimum 1year experience in customer service/support is an advantage
- Fluent in Swedish written and spoken. Additional languages are a plus. Need to understand English as its the internal company language.
- Ability to communicate effectively and with empathy on all required channels.
- Must possess excellent interpersonal skills.
- Must be patient and flexible and have the ability to quickly analyse a problem develop and implement and educate a solution.
- Computerliterate.
- The ability to stay calm when working under pressure.
- Hybrid Work Timetable
Employment Type
Full Time
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