Customer Success Executive
Customer Success Executive
Posted on :
27-11-2024
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Job Description
Job Title: Customer Success Executive
Location: Delhi Work from office (6 days working)
Responsibilities:
1. Respond promptly and effectively to customer inquiries through various channels including email phone and chat.
2. Assist customers with account setup navigation and troubleshooting of our fintech platform.
3. Resolve customer issues and complaints with empathy professionalism and a focus on customer satisfaction.
4. Collaborate with other teams such as product development and operations to escalate and resolve complex customer issues.
5. Keep accurate records of customer interactions and transactions using our CRM system.
6. Provide feedback and insights gathered from customer interactions to help improve our products and services.
Requirements:
1. Bachelors degree in business finance or a related field.
2. Previous experience in customer service or a similar role preferably in the fintech industry.
3. Excellent communication skills both verbal and written with the ability to explain complex concepts in a clear and concise manner.
4. Flexibility to work shifts including evenings and weekends as needed.
5. Strong problemsolving skills and the ability to think critically under pressure.
6. Empathy and patience when dealing with customers with a genuine desire to help resolve their issues.
7. Ability to work independently as well as part of a team in a fastpaced startup environment.
8. Proficiency in using CRM software and other customer support tools.
Benefits:
Competitive salary
Opportunities for growth and career development Collaborative and dynamic work environment
Company: Huru is a pioneering fintech startup based in the UAE dedicated to
streamlining financial services for the customers. At Huru were passionate about
empowering individuals to turn their aspirations into achievements by providing a
userfriendly platform for managing finances effortlessly. Whether its sending
funds to your loved ones across borders creating savings goals handling bill
payments or accessing instant emergency cash Huru has covered it all.
If you are passionate about fintech and providing exceptional customer service we would love to hear from you. Join us in revolutionizing the way people manage their finances! Apply now with your resume and cover letter outlining your relevant experience and why you would be a great fit for this role.
Employment Type
Full Time
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