E-Commerce Operations Supervisor
E-Commerce Operations Supervisor
Posted on :
27-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
80000 - 80000
Vacancy
1 Vacancy
Posted on :
27-11-2024
Job Description
This is a remote position.
Job Description: Operations Supervisor
About the company: The company is a rapidly growing Australian furniture company specializing in premium highend furniture. We are passionate about beautiful sustainable design and providing an exceptional customer experience. Currently based in Melbourne we are expanding nationally and will be opening a new showroom in Sydney in the coming months. Join our dynamic closeknit team and be part of an inspiring brand on the rise.
Schedule:
- Monday to Friday: 10 AM to 5 PM AEST (8 AM to 3 PM PHT)
- Saturday: 11 AM to 5 PM AEST (9 AM to 3 PM PHT)
Overview: We are seeking a highly skilled and experienced Operations Supervisor to lead and oversee key aspects of our order processing logistics and team management. This role requires a strategic thinker with strong leadership skills who can ensure operational excellence drive process improvements and maintain the highest standards of quality and efficiency. The ideal candidate will take on a higher level of responsibility supervising a small team while also performing handson operational tasks.
Key Responsibilities:
- Team Leadership and Supervision:
- Lead mentor and supervise a small team of operations staff
- Assign tasks set performance goals and conduct regular performance evaluations
- Provide guidance and support to team members ensuring they meet quality standards and deadlines
- Foster a positive and productive work environment promoting teamwork and continuous improvement
- Lead mentor and supervise a small team of operations staff
- Order Management and Quality Assurance:
- Oversee the entire order processing workflow ensuring accuracy and efficiency at every stage
- Implement and maintain quality control measures to minimize errors in order processing shipping and customer communication
- Personally handle complex or highpriority orders to ensure flawless execution
- Conduct regular audits of order processing procedures and implement corrective actions as needed
- Oversee the entire order processing workflow ensuring accuracy and efficiency at every stage
- Process Improvement and Optimization:
- Continuously analyze current processes to identify areas for improvement and increased efficiency
- Develop and implement new standard operating procedures (SOPs) to streamline operations
- Collaborate with other departments to optimize crossfunctional processes and enhance overall business performance
- Continuously analyze current processes to identify areas for improvement and increased efficiency
- Reporting and Analytics:
- Generate comprehensive reports on key performance indicators (KPIs) related to order processing shipping and customer satisfaction
- Analyze data to identify trends bottlenecks and opportunities for improvement
- Present findings and recommendations to senior management to drive strategic decisionmaking
- Generate comprehensive reports on key performance indicators (KPIs) related to order processing shipping and customer satisfaction
- Customer Service Excellence:
- Oversee customer service operations ensuring consistently high levels of customer satisfaction
- Handle escalated customer issues personally providing solutions and maintaining positive relationships
- Develop and implement strategies to enhance the overall customer experience
- Oversee customer service operations ensuring consistently high levels of customer satisfaction
- Supplier and Courier Relationship Management:
- Manage and nurture relationships with key suppliers and courier partners
- Negotiate contracts and service level agreements to ensure optimal performance and costeffectiveness
- Regularly evaluate supplier and courier performance addressing any issues promptly
- Manage and nurture relationships with key suppliers and courier partners
- Ecommerce Platform Management:
- Oversee the use of the Shopify platform ensuring it is optimized for efficient order processing and management
- Stay updated on new features and integrations that could benefit the companys operations
- Oversee the use of the Shopify platform ensuring it is optimized for efficient order processing and management
Requirements
- Proven experience in ecommerce operations management preferably in the furniture or luxury goods industry
- Demonstrated leadership skills with experience managing and mentoring a small team
- Strong background in process improvement and implementing operational best practices
- Advanced knowledge of Shopify and other ecommerce management tools
- Excellent analytical skills with the ability to generate and interpret complex data reports
- Superior problemsolving abilities and a proactive approach to addressing operational challenges
- Exceptional written and verbal communication skills
- Strong attention to detail combined with the ability to see the big picture
- Experience in managing supplier and courier relationships
- Proficiency in MS Office suite particularly Excel for data analysis and reporting
- Bachelors degree in Business Administration Operations Management or a related field
- Ability to work independently and lead a remote team effectively
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR14437JOB
Proven experience in e-commerce operations management, preferably in the furniture or luxury goods industry Demonstrated leadership skills with experience managing and mentoring a small team Strong background in process improvement and implementing operational best practices Advanced knowledge of Shopify and other e-commerce management tools Excellent analytical skills with the ability to generate and interpret complex data reports Superior problem-solving abilities and a proactive approach to addressing operational challenges Exceptional written and verbal communication skills Strong attention to detail combined with the ability to see the big picture Experience in managing supplier and courier relationships Proficiency in MS Office suite, particularly Excel for data analysis and reporting Bachelor's degree in Business Administration, Operations Management, or a related field Ability to work independently and lead a remote team effectively Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_14437_JOB
Employment Type
Full Time
Company Industry
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
