Client Support Specialist
Client Support Specialist
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1 Vacancy
Job Description
Justice Served One Case at a Time!
Nachawati Law Group a premier Dallasbased law firm champions justice in personal injury consumer protection and class action litigation. Renowned for their clientfocused approach they tackle complex cases with dedication securing significant settlements and verdicts. By blending legal expertise with compassion Nachawati Law Group ensures clients receive the representation and compensation they deserve standing as advocates for fairness and accountability in the legal industry.
Job Description
As a Client Support Specialist you will be the first point of contact for clients providing exceptional support and accurate information. Your role includes administrative tasks maintaining client records and ensuring seamless communication all while fostering trust and building strong client relationships.
Shift: Night Shift MonFri 7:00 PM to 4:00 AM
Work Setup: Onsite Ortigas
Perks: Day 1 HMO Abovemarket salary Global exposure Weekends Off
- Develop and maintain positive relationships with new and existing clients.
- Provide friendly accurate and timely support to client requests.
- Perform administrative tasks including emailing calendaring data entry and phone or text communications.
- Assist clients in completing discovery questionnaires while managing phone conversations simultaneously.
- Verify and update client contact information such as names addresses phone numbers emails and emergency contacts or relatives.
- Maintain accurate client documents notes and interaction records in firm databases.
- Identify client needs clarify information research issues and deliver accurate and satisfactory solutions to queries and concerns.
Requirements
The Qualifications We Seek
- High school diploma required; associate degree or higher preferred.
- Proficient with Microsoft Office including Outlook Word and Excel with a techsavvy mindset.
- Strong typing skills with the ability to perform data entry while managing phone conversations simultaneously.
- Solid knowledge of spelling grammar and punctuation to process client information and file materials accurately.
- Excellent communication skills both written and verbal.
- Strong organizational skills with attention to detail and the ability to multitask effectively.
- Proven ability to thrive in a fastpaced deadlinedriven environment.
- Demonstrated customer support experience or call center background with eagerness to handle calls promptly.
- Commitment to maintaining strict confidentiality internally and externally.
- Skilled in problemsolving resolving customer complaints and exercising independent judgment to address issues within established guidelines.
Benefits
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Discover endless possibilities at Emapta where your career thrives in stability and growth. Collaborate with professionals who share your passion for excellence in a supportive inclusive environment.
With competitive compensation global exposure and a culture of innovation Emapta empowers you to achieve your professional goals while making a meaningful impact. Apply today and experience the #EmaptaExperience!
The Qualifications We Seek High school diploma required; associate degree or higher preferred. Proficient with Microsoft Office, including Outlook, Word, and Excel, with a tech-savvy mindset. Strong typing skills with the ability to perform data entry while managing phone conversations simultaneously. Solid knowledge of spelling, grammar, and punctuation to process client information and file materials accurately. Excellent communication skills, both written and verbal. Strong organizational skills with attention to detail and the ability to multitask effectively. Proven ability to thrive in a fast-paced, deadline-driven environment. Demonstrated customer support experience or call center background, with eagerness to handle calls promptly. Commitment to maintaining strict confidentiality internally and externally. Skilled in problem-solving, resolving customer complaints, and exercising independent judgment to address issues within established guidelines.
Employment Type
Full Time
