Front Office Agent
Front Office Agent
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Job Description
Front Office Agent
First impressions are everything! As a Front Office Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Starting Rate of Pay: $19.70 per hour
We recognize tenure through our compensation hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $23.95.
What you will be doing:
- Greet checkin respond to requests and settle accounts while providing exceptional service
- Maintain accurate records of daily transactions including cash handling currency exchange and balancing a float
- Serve as a sales agent promoting and upselling hotel services
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling
Qualifications :
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Prior experience working with Opera or a related system
- Previous front desk experience is required previous customer service experience is an asset
- Service focused personality is essential
Job Perks & Benefits:
- Subsidized staff accommodation provided
- Complimentary meal in our staff cafeteria per shift
- Access to our Employee Travel Program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
- Hotel leisure benefits including Golf/Ski passes
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
