drjobs Customer Service Executive

Customer Service Executive

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1 Vacancy
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Job Location drjobs

Sungai Petani - Malaysia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position

Customer Service Executive (Malay English Work in Office)

Job Description

  • Respond to customer inquiries and obtain customer information in a timely manner through calls emails social media and other contact tools.
  • Resolve customer complaints to achieve high customer satisfaction
  • Record and submit customer complaints using the internal system according to the provided SOP.
  • Provide VIP services to major customers and maintain customer relationships

Job Requirements

  • Diploma and above
  • Excellent English and Malay communication skills (written verbal listening)
  • 12 years of BPO experience will be an added advantage.
  • Customeroriented mindset pleasant interpersonal skills willing to learn and a team player.
  • Proficiency in office software and computer operation
  • Ability to work in a fastpaced working environment and work under pressure

Job Type

  • Fulltime Shift between 9am to 9pm 5 days a week

Salary

  • Basic RM1700RM1800
  • Performance KPI (up to RM150 per month)

Benefits

  • EPF Socso
  • Birthday Leave
  • Maternity leave
  • Annual Leave Maternity Leave Parental Leave etc
  • Opportunities for promotion
  • Professional development

Expected Start Date:

  • Immediately

Pay: RM1700.00 RM1800.00 per month

Benefits:

  • Parental leave

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Language:

  • Bahasa (Required)
  • English (Required)

Employment Type

Full Time

Company Industry

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