Position
Customer Service Executive (Malay English Work in Office)
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls emails social media and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
Job Requirements
- Diploma and above
- Excellent English and Malay communication skills (written verbal listening)
- 12 years of BPO experience will be an added advantage.
- Customeroriented mindset pleasant interpersonal skills willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fastpaced working environment and work under pressure
Job Type
- Fulltime Shift between 9am to 9pm 5 days a week
Salary
- Basic RM1700RM1800
- Performance KPI (up to RM150 per month)
Benefits
- EPF Socso
- Birthday Leave
- Maternity leave
- Annual Leave Maternity Leave Parental Leave etc
- Opportunities for promotion
- Professional development
Expected Start Date:
Pay: RM1700.00 RM1800.00 per month
Benefits:
Schedule:
Supplemental Pay:
Language:
- Bahasa (Required)
- English (Required)