Security Service Technician
Security Service Technician
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Job Description
As a Security Service Technician youll work under the guidance of the Service Delivery Program Manager dedicated to providing expert troubleshooting maintenance and repair services for lowvoltage systems. These systems include but are not limited to networking infrastructure surveillance cameras servers NVRs access control systems and audiovisual technologies. The role demands a proactive approach with individuals expected to operate independently making informed decisions in the field while also ensuring the highest standards of customer service. The ideal candidate will act as an effective intermediary ensuring seamless communication and service delivery to our toptier clients.
Responsibilities:
- Conduct safety evaluations and adhere to safe working practices.
- Deliver exceptional customer service upholding the highest standards of service excellence.
- Complete service orders with a focus on quality assurance and safety compliance.
- Demonstrate autonomy and decisionmaking capabilities in the field.
- Provide comprehensive troubleshooting service and repair of lowvoltage systems across various commercial and enterprise settings.
- Ensure all repairs are tested and aligned with company policies and standards.
- Document all service activities including notes photographs and communications in a timely and detailed manner.
- Participate in an oncall rotation for emergency service after hours.
- Maintain company vehicle in accordance with company guidelines.
- Uphold a professional image and demeanor at all times.
- Offer feedback for service improvement and communicate scheduling concerns effectively.
- Perform additional onsite services as needed.
Qualifications:
- Minimum 2 years of experience in surveillance systems access control or related fields.
- Strong background in physical security hardware is preferred.
- Proficiency with testing equipment such as Fluke testers meters and OTDRs.
- Familiarity with industrystandard tools and equipment.
- Exceptional mechanical troubleshooting and problemsolving skills.
- Understanding of relay logic and troubleshooting methodologies.
- Certifications or training in Genetec Software House Lenel Feenics Milestone Avigilon Crestron are preferred.
- FirstAid CPR and OSHA 10 certifications are advantageous.
Requirements:
- Availability for overtime and oncall duties to support 24/7 client needs and emergencies.
- Willingness to travel within the Phoenix AZ area with travel comprising at least 60% of the role.
- Competency in computer use and communication in English.
- Valid drivers license and adherence to the companys Fleet Safety Program.
- Ability to meet the physical demands of the role including lifting climbing and working in varied environments.
- Commitment to a drugfree safetyfocused work ethic.
Compensation & Benefits:
- Hourly rate: Competitive pay ranging from $25 to $32/hr based on experience and qualifications.
- Health Insurance: Comprehensive medical dental and vision coverage to meet a wide range of healthcare needs ensuring you and your family stay healthy.
- Life Insurance: A robust life insurance policy to offer peace of mind for you and your loved ones ensuring financial security in unexpected situations.
- Retirement Savings: We support your future financial security through a retirement savings plan encouraging you to save and invest with company contributions to help grow your retirement nest egg.
- Paid Time Off (PTO): Generous paid time off policy including vacation days sick days and holidays allowing you to rest and recharge.
Why Join Us
We are a leading technology services provider specializing in lowvoltage solutions serving a wide range of sectors. Our focus on innovation quality and customer satisfaction has been the cornerstone of our success for over 25 years. Join us for an opportunity to grow your career in a dynamic company committed to excellence and employee development.
Employment Type
Full Time
