Residence Butler

The Residence Butler will be rresponsible for providing quality service in a friendly natural and courteous manner ensuring owner satisfaction. Promptly responds to requests and anticipates needs including but not limited to making reservations promoting internal and Rosewood and Rosewood Reserve experiences manging itineraries coordinating external and internal house staff on behalf of owner. Works closely with House Manager to provide impeccable service and ensure all public areas are staffed and in impeccable condition. Ensures best practices are in place and Rosewood Residence brand standards are followed. Collaborates with all departments steeping into assist when needed never using the phrase no or not my job. Maintaining a safe and secure environment for all residence and associates and protect all assets and assure compliance with residential policies and procedures.

Key Responsibilities

• Greet and welcome residents helping and personalizing every interaction when possible.
• Engage with residents in a sincere and meaningful manner.
• Handle all residents requests with a sense of urgency at the highest level of professionalism.
• Assist with inquiries regarding services and buildings amenities hours of operations and events.
• Assist with directions and/or recommendations.
• Manage and track all incoming outgoing mail and packages including but not limited to dry cleaning flowers food deliveries etc. Ensure all items are coordinated and delivered to residents unit / home.
• Answer all incoming and internal phone calls adhering to Rosewood standard telephone etiquette.
• Respond to all emails and texts from residents with a sense of urgency and in a timely manner.
• Maintain owner profiles and preferences including homeowners details and communication preferences.
• Notify residents when visitors arrive assuring all visitors are registered and authorized by to be on property direct / escort to location as needed.
• Communicate with residents about any routine or emergency maintenance.
• Followup with all requests to ensure work is completed on routine requests.
• Assists with movein orientation for new residents.
• Provides general concierge services locally and globally too utilizing the Rosewood network.
• Support travel needs under the Rosewood Reserve program offering.
• Coordinate arrival and departure needs such as transportation home provisions and setup.
• Resolves services issues and ensures followup.
• Monitor cleanliness upkeep of amenity spaces and front lobby drive and public areas assisting as needed.
• Maintains any daily amenities including setup cleaning and staging of public areas and Gym as needed.

Administration

• Maintains complete knowledge and complies with the HOAs policies and procedures.
• Maintains a wellorganized workstation with necessary supplies throughout shift as well as administers the cleanliness of the buildings entrance and lobby.
• Maintains daily log and records using the appropriate systems and software.
• Performs assigned administrative clerical word and excel document work.
• Assures all pets vehicles motorcycles and bicycles are properly registered and logged.
• Maintains a log of temporarily available parking spaces for resident guests and visitor use.
• Maintain a log of visitors and /or workers on site.
• Manages and keeps a status log for all storage lockers.
• Attend and participate in designated /department meetings and trainings.
• Update the owners database.
• Maintain and update services menu and vendors contact list.

Safety

• Monitors all property access points (gates garages doors elevator) through the operation of ClosedCircuit Television where applicable.
• Reports all suspicious activity to proper authority to ensure continued resident safety.
• Immediately contact emergency maintenance personnel if an emergency maintenance situation develops.
• Follows safety procedures and maintains a safe work environment.
• Helps maintain a safe and secure environment throughout the building.
• Walks the building premises monitoring and report any repairment or improvement needed.

Other

• Works with housekeeping to ensure public areas elevators and entrance are in tip top condition.
• Help show visitors / potential residents the property and promote the services offered.
• Help organize guest activities and prepare all necessary setup.
• Record important information in the guest profile for reference including personal preferences interests complaints for everyones reference.
• Coordinate with other departments to tackle any guests issues.
• Train new associates in all basic skills including telephone skills and greeting skills.
• Ensure grooming and appearance of the team members following Rosewoods guiding standards.
• Promote teamwork and collaborative spirit among team members.
• Foster team understanding of Rosewood core values.

While this job description is intended to be an accurate reflection of the duties involved in this position the company reserves the right to add remove or alter duties when business need dictates.

Critical Skills & Qualification

Required Skills and Qualifications

General Skills

• Must be able to perform job functions with attention to detail speed and accuracy.
• Prioritize organize and followup; be a clear thinker remaining calm and resolving problems using good judgment; follow directions thoroughly.
• Understand residence service needs.
• Work cohesively with coworkers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Good phone etiquette and communication skills.
• Able to answer phones with a positive attitude and disposition.
• Able to read and understand instructions safety rules etc.

• High school diploma or equivalent
• Hotel or residential certification or degree

Language

• Required to speak read and write local language with fluency in other languages preferred.

• Must be able to endure various physical movements throughout the work areas stand walk and sit for long periods.
• Reach up and down remain stationary at times throughout work periods lift at a minimum 50 pounds and satisfactorily communicate with guests and coworkers to their understanding.