IT Support Engineer I Hardware Specialist
IT Support Engineer I Hardware Specialist
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1 Vacancy
Job Description
IT Support Engineer 1 Hardware Specialist
Elevate your career as an IT Support Engineer I at a leading telecommunications provider where youll tackle customer inquiries headon master technical challenges and deliver stellar service experiences that leave customers delighted and loyal. Youll thrive in a fastpaced environment utilizing your problemsolving prowess and communication finesse to ensure every interaction exceeds expectations.
Duties & Responsibilities
- Become part of the IT Hardware and Inventory team within the IT Support and Operations team.
- Process and manage the hardware inventory for the Segra user base within the scope of the IT Support and Operations team.
- Responsible for building computers (new or refurbished) to issue to internal users as well as provide said internal users with all other applicable IT equipment (cell phones peripherals AV equipment etc.)
- Process and reinventory the equipment for all users that off board or separate from the company.
- Maintain concise documentation for inventory (across multiple systems as needed).
- Must consistently provide positive customer service and is expected to train users and fellow coworkers where applicable on company issued equipment as needed.
- Have excellent customer service skills.
- Highly skilled in time management inventory management project management and should be able to adapt to a constantly shifting IT landscape.
- Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
- Handle all other duties as requested by their manager.
Qualifications
Education: No secondary required Associates or more would be nice
Experience: 13 years of directly related PC Tech or network operations experience. Must have extensive computer skills with MS Office suite (Excel Word PowerPoint)
Key Competencies: Strong work ethic and multitasking ability as well as the ability to work independently with minimal supervision.
Employment Type
Full Time
