Call Center Banker - 2nd Shift Jacksonville
Call Center Banker - 2nd Shift Jacksonville
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities providing subject matter expertise on financial solutions asking clients probing questions to understand life and financial goals and pairing new solutions and services to meet client needs.
Responsibilities:
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products services and solutions to meet those needs
- Responds to customer inquiries and concerns creating customized solutions
- Sells and fulfills banking products including checking and savings accounts credit cards Certificate of Deposits (CDs) Individual Retirement Accounts (IRAs) and loans
- Identifies client needs for licensed sales functions making referrals to Line of Business partners
- Quotes rates terms and programs for banking solutions
- Manages risk in every business product and service transaction leveraging available tools
Required Qualifications:
- Displays passion commitment and drive to deliver an experience that improves our clients financial lives
- Commitment to teamwork and the flexibility to work the schedule including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language building rapport and handling objections
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Minimum of at least an intermediate level of proficiency with computers
- Selfmotivated with excellent organizational skills
- Strong decisionmaking and problemsolving skills
Desired Qualifications:
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
Skills:
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws Rules and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Bank of America has been recognized as one of the 100 Best Companies to Work For by Fortune Magazine. We earned this recognition for our focus on being a great place to work and delivering value for our customers and clients. We were also recognized as the only financial services company on Fortunes inaugural Best Big Companies to Work For list which recognized seven companies with more than 100000 U.S.based employees that passed the Great Place to Work Certification bar.
Statement to Third Party Agencies
To ALL recruitment agencies: Please do not forward resumes to our applicant tracking system Bank of America employees or any Bank of America facility. Bank of America is not responsible for any fees or charges associated with unsolicited resumes.
Valid contact information must be submitted for all candidates. Valid email and phone number must be provided directly on the resume. Any invalid email or contact information on candidate resumes will be rejected by Bank of America recruiter. Due to the recent Pay Equity regulations mandate you are prohibited to share a candidates current/prior salary deta
Certificate of Deposits (CDs),Individual Retirement Accounts (IRAs)
Employment Type
Full Time
