Nepali Customer Support Executive
Nepali Customer Support Executive
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Job Description
As a Nepali Customer Support Executive you will be responsible for assisting Nepalispeaking customers by addressing their inquiries resolving issues and providing excellent service in a timely and professional manner. You will act as the key point of contact for customers ensuring a smooth and seamless experience.
Key Responsibilities:
Customer Interaction: Provide exceptional customer support through phone email live chat or social media in Nepali ensuring clarity understanding and effective communication.
Issue Resolution: Respond to customer queries complaints and technical issues providing accurate solutions and guiding customers through any challenges they may face.
Product Knowledge: Stay updated on company products services and policies to offer correct and relevant information to customers.
Record Keeping: Log customer inquiries issues and resolutions in the CRM system ensuring that all information is accurately recorded and tracked.
FollowUp: Proactively follow up with customers after issues are resolved to ensure satisfaction and gather feedback for service improvement.
Collaboration: Work closely with other teams such as technical support sales and product development to address customer needs and contribute to continuous improvement efforts.
Quality Assurance: Ensure that customer interactions maintain a high level of professionalism reflect company standards and provide excellent service.
Continuous Improvement: Share insights and feedback on customer needs and experiences to help improve internal processes products and customer support strategies.
Requirements
Fluency in Nepali (both written and spoken) is essential; proficiency in English is also required.
Customer Support Experience: At least 12 years of experience in a customer service or support role preferably in a call center or customerfocused environment.
Excellent Communication Skills: Strong verbal and written communication skills to effectively address and resolve customer concerns.
ProblemSolving Ability: Ability to think critically and provide practical solutions for customer issues even in highpressure situations.
TechSavvy: Comfortable using customer service tools CRM systems and other online platforms to manage customer interactions.
CustomerCentric Mindset: A commitment to providing exceptional service and fostering positive customer relationships.
Attention to Detail: Strong organizational skills and attention to detail when logging customer interactions and resolving issues.
Adaptability: Ability to adapt to changing customer needs and work in a fastpaced environment.
Preferred Qualifications:
- Experience in a customer support role within industry e.g. ecommerce telecommunications technology.
- Familiarity with customer support software (e.g. Zendesk Freshdesk etc.).
- Knowledge of additional languages is a plus.
Bachelors degree in Business Administration or a related field. 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department. Exceptional verbal and written communication skills. Good problem-solving abilities. A customer-oriented individual. Ability to meet deadlines and prioritize tasks. Excellent negotiation and sales skills. Outstanding interpersonal and organizational skills. Excellent phone etiquette and active listening abilities. A quick learner and exceptional ability to make decisions
Employment Type
Full Time
