Guest Relations officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Address guests service needs in a professional positive and timely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
Engage guests in conversation regarding their stay property services and area attractions/offerings.
Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP MYSTIQUE) to resolve issues delight and build trust.
Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Assist other employees to ensure proper coverage and prompt guest service.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
Qualifications :
Female egyptian talking english and russian
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
