SAP APOGATP

About Client:

One of our MNC clients offers technology consulting and digital solutions to global enterprises across industries enabling transformative scale at unparalleled speed. With 145000 professionals across 90 countries helping 1100 clients it provides a full spectrum of services including consulting information technology enterprise applications business process services engineering services network services customer experience & design services AI & analytics and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiatives Terra Carta Seal in recognition of actively leading the charge to create a climate and naturepositive future.

• Requirement Gathering and Analysis: Collaborate with business users to gather document and analyze customer service requirements particularly in the areas of order management availability checking and planning.
• SAP APO and GATP Configuration: Configure SAP APO (Advanced Planning and Optimization) and GATP (Global AvailabletoPromise) modules to support ordertocash (OTC) processes ensuring accurate order fulfillment and inventory management.
• Business Process Optimization: Identify opportunities to streamline and improve customer service operations by leveraging SAP capabilities particularly in demand planning supply chain execution and order fulfillment.
• Functional Design and Solution Documentation: Develop functional specifications and solution design documents ensuring that the proposed SAP solutions align with business requirements and system capabilities.
• System Integration and Testing: Work with SAP technical teams to design and execute system integration unit testing and user acceptance testing (UAT) of new configurations and enhancements.
• EndUser Support and Training: Provide enduser training and support for the SAP Customer Service APO and GATP processes. Troubleshoot issues and provide timely resolution to ensure minimal disruption to business operations.
• Collaboration with CrossFunctional Teams: Work closely with SAP Supply Chain MM (Materials Management) SD (Sales and Distribution) and other teams to ensure endtoend process integration and alignment.
• Continuous Improvement: Monitor key performance indicators (KPIs) for customer service processes and suggest improvements to ensure efficient and effective order processing demand management and supply chain performance.
• Documentation: Maintain detailed documentation of configurations enhancements and process changes in the SAP system.

• Education: Bachelors degree in Business Information Technology or a related field. SAP certification in relevant modules (e.g. SAP SD SAP APO SAP GATP) is a plus.
• Experience:

• Minimum 57 years of handson experience as an SAP Business Analyst with a focus on Customer Service APO and GATP modules.
• Proven experience with order management inventory management and demand planning processes in an SAP environment.
• Experience with configuration of SAP APO (DP SNP) and GATP (Global ATP Availability Check) to optimize order fulfillment and manage complex supply chain scenarios.

• Technical Skills:

• Strong understanding of SAP APO GATP and related modules like SD MM and LE (Logistics Execution).
• Knowledge of SAP ordertocash (OTC) processes including sales order processing ATP (Available to Promise) and backorder processing.
• Understanding of supply chain and logistics processes with respect to demand management order fulfillment and product availability.
• Familiarity with SAP interfaces including thirdparty systems for order management and external applications.

• Business Process Knowledge:

• Strong understanding of customer service processes and their integration with sales supply chain and logistics.
• Experience in managing and optimizing global ATP to ensure accurate delivery commitments to customers.

• Soft Skills:

• Strong problemsolving analytical and troubleshooting skills.
• Excellent communication skills both written and verbal to effectively communicate with business users technical teams and management.
• Ability to work independently and as part of a crossfunctional team.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work in a fastpaced environment.

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• Experience with SAP S/4HANA: Knowledge of SAP S/4HANA versions of APO/GATP and other integrated modules is a plus.
• Project Management: Experience in managing or contributing to SAP implementation or upgrade projects including working in Agile or Waterfall methodologies.
• IndustrySpecific Knowledge: Experience in Healthcare manufacturing distribution industries where customer service and order management are critical.