Reservation Officer
Reservation Officer
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Job Description
Job Overview:
We are seeking a highly proactive and detailoriented Reservation Officer with at least 3 years of experience in the tourism industry and customer care. The ideal candidate must have prior experience working with lodges and tourism accommodation possess basic accounting skills and demonstrate excellent communication abilities. This role requires a professional who can manage reservations efficiently ensure accuracy and deliver a high standard of customer service.
Key Responsibilities:
Manage and coordinate all reservations ensuring accuracy and timely responses to client inquiries.
Provide exceptional customer service offering personalized assistance and resolving bookingrelated issues promptly.
Collaborate with lodge teams to confirm availability special requests and accurate booking details.
Maintain accurate records of reservations and prepare detailed reports for management.
Handle payment processing cancelations and amendments while adhering to company policies.
Ensure all financial transactions related to reservations are recorded accurately utilizing basic accounting skills.
Proactively identify opportunities to enhance customer satisfaction and streamline booking processes.
Stay updated on lodge services offerings and tourism industry trends to provide valuable recommendations to clients.
Requirements
Diploma/Degree in Tourism and Hospitality or a related field.
At least 3 years of experience in the tourism industry and customer care.
Proven experience working with lodges or tourism accommodation is mandatory.
Basic accounting skills for handling payment processes and financial records.
Strong customer care skills with the ability to build and maintain client relationships.
Exceptional attention to detail and accuracy in managing bookings and reporting.
Proficiency in using reservation systems and Microsoft Office Suite.
University degree preferably business-oriented filed. Two years working experience is required. Ability to multitask and prioritize daily workload. Excellent leadership, time management, and organizational skills. Proven excellence as an office assistant, office administrator, or in another relevant position. Outstanding abilities to communicate in person, in writing, and over the phone. Taking minutes during meetings. Familiarity with common procedures and basic account principles used in the office. Knowledge of Microsoft Office and other office management tools and applications. Excellent analytical and exceptional attention to detail and follow through. Excellent communication skills and interpersonal skills.
Employment Type
Full Time
