RQ08184 - Specialized IT Consultant
RQ08184 - Specialized IT Consultant
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Job Description
Description
Responsibilities:
MIS: Provide daily ongoing Tier 2 subject matter expertise to clients with MS GPBSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
MIS: Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity
MIS: Liaison between users and other team members including Database Administrators (DBAs) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts
MIS: Identify application defects and assist in complex trouble shooting and root cause analysis
MIS: Follow all established Service Management process and identify opportunities for improvement
SkillsExperience and Skill Set Requirements
Public Sector Experience
2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
5 points
Technical Skills
Knowledge and Skills/Experience:
Microsoft Great Plains 2018
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point
45 points
Service Management Skills
Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Experience with Footprints Ticketing Application
30 points
Management and Communication Skills
Proven track record for building strong working relationships
Strong interpersonal and verbal and written communication skills
Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical problemsolving and decisionmaking skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated flexible creative team player with perseverance excellent multitasking abilities and a proven track record for meeting strict deadlines
20 points
MUST HAVES:
Microsoft Great Plains
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Nice to Have:
CCIM Community Care Information Management (HRIS and MIS) experience
Employment Type
Full Time
