Czech Customer service
Czech Customer service
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Job Description
Czech Customer Service Specialist
Description
Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver highcaliber customer service for their requests including delivery warranties and refunds.
Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Requirements
Experience in Customer Service preferred but not mandatory
Ability to resolve customer concerns and create a seamless customer experience.
Soft Skills advanced Active Listening and Engagement
Confident adaptable and Empathetic
Pleasant and positive attitude
Curious and solutionoriented
A B2 minimum in English
All document to work in Greece as no sponsorship would be provided for this position
Benefits
Competitive salary
Multicultural environment
Evolution and relocation possible
Relocation package : 2 weeks hotel accommodation Flight ticket; airport pickup & real estate agency fee
To apply or know more about the position please contact me at
Employment Type
Full Time
