Persistency Performance Lead

Are you a conscientious selfstarter with a highly numerate and analytical mindset Do you excel at problemsolving paying attention to detail and maintaining excellent organisational skills If you have experience in the insurance industry and can work collaboratively while managing multiple initiatives then we want to hear from you!

Were looking for a Persistency Performance Lead to join our clients Commercial & Marketing team either working remotely or based in our Salford Quays Manchester or Haywards Heath West Sussex offices.

In this role youll lead the set up and optimisation of renewal business processes for the Home insurance product.

With your understanding of the core business processes as they pertain to Home youll take the lead role in identifying risks and opportunities then proposing initiatives to exploit them.

Were all about people and were passionate about continuous improvement so youll support the delivery of our longerterm customer persistency strategy and work to continually progress our methods and team knowledge.

Core skills were looking for to succeed in the role:

• Conscientious self starter
• Highly numerate and analytical way of thinking
• Problem solver with attention to detail and good organisational skills
• Experience of the Insurance industry ideally in Home Insurance and / or Persistency
• Ability to work collaboratively and manage multiple initiatives across different areas of the business (Product Change Finance Digital Operations).

Whats involved:

• Take the lead role on all Persistency KPIs for Home working closely with the business and the Persistency Performance Manager to understand performance and exploit risks and opportunities.
• Be able to clearly articulate the key drivers of renewal performance and disseminate this to the business in particular senior stakeholders.
• Understand the broader customer persistency strategy and how it pertains to Home and Motor.
• Lead tactical commercial initiatives for Home across functional teams including the Home ring fenced team to deliver new capability or improvements in persistency performance.
• Work closely with finance to support Home Persistency forecasting budget and retrospective analysis processes. Ensuring all Home Persistency KPIs are appropriately defined and where they are different to other Products that this is documented and understood.
• Access and analyse often large amounts of information data and market intelligence from multiple sources to create insight to optimise trading activities and generate new tactical and strategic initiatives.
• Work with the business to ensure all Persistency KPIs are effectively managed with the ability to hold other business functions accountable for delivery where appropriate.
• Put in place appropriate engagement with cross functional teams to support the delivery of Home business objectives.
• Any other reasonable duties as required.

Experience

• Experience of working within a highly regulated environment.
• Understanding of the insurance/financial services industry its products and key regulations ideally with Home insurance specific knowledge.
• Strong stakeholder management experience within a fast paced matrixed environment.
• Exposure to insurance business functions pricing digital finance operations underwriting.
• Exposure to senior management level and above in a customerfocused business.

Skills

• Highly numerate and analytical. Ability to solve problems and distil complex information into clear insight and recommendations.
• Ability to influence senior stakeholders and external suppliers. The ability to champion the customer persistency agenda (a key focus for the business)
• Highly motivated selfstarter.
• Structured thinking to find solutions to complex problems and the ability to adopt a pragmatic way forward.
• Strong IT skills (including Excel and ideally programming skills)
• Excellent communication & presentation skills both verbal and written.
• Good time management and organisation skills.
• Attention to detail.
• Entrepreneurial mindset with the ability to spot opportunities.
• Strong organisational & planning skills.
• Be confident in prioritising and balancing competing work streams.

Knowledge

• Ideally an excellent understanding of retail insurance products the insurance industry and the different distribution channels.
• Subscriptionbased businesses in other sectors will be considered.

Behaviours

• Professional confident and personable.
• Commercially focused with a strong customer ethic.
• A flexible approach and positive attitude.
• An agile approach to project management and the ability to react rapidly to changes in business priorities to take advantage of emerging opportunities.
• Able to work independently or collaboratively as part of a team.
• Able to influence internal and external stakeholders.
• Strives to drive business improvements to contribute to the success of the business.
• Selfmotivated enthusiastic targets driven and results focused.
• Analytical by nature with an aptitude for databased decision making.
• A determined attitude to deliver change and rapidly overcome obstacles.

So if youre up for the challenge and would like to join our vibrant and busy team we want to hear from you today.