PC Lan Technician 1
PC Lan Technician 1
Posted on :
23-11-2024
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1 Vacancy
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Job Description
We are hiring a PC LAN Technician 1 for one of our clients in Maricopa AZ.
Job Description:
- The device refresh project technician is part of a team responsible for supporting the deployment setup configuration and quality assurance for Maricopa County Desktop Refresh Project (DRP).
- The DRP consists of laptops desktops monitors and peripherals that will need to be deployed to 30 Maricopa County departments in a scheduled manner.
- DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple county department with customer liaisons and other stakeholders.
- This team member is responsible for distribution tracking configuration and enduser customer interactions for desktops laptops monitors and other peripherals provided by the program.
- The team member will assist in updating the ServiceNow Asset Management (SNAM) portal with required details.
- The team member will assist in analyzing the current SNAM data and correcting within their limits of responsibility or providing to the Asset Manager the corrections needed.
- The team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation status reports estimates timelines end user documentation etc.
- This role will work closely with the department liaisons for logistics and scheduling and fulltime Service Desk representatives for configuration and troubleshooting of issues.
- The team member will also be responsible for product inventories processing device recycling requests and handling oneoff issues as they arise.
Skills Required:
- Image/ Reimage LaptopDesktops
- Manage Outgoing and Incoming Inventory
- Move equipment to multiple locations.
- Complete breakfix and quality assurance checks
- Install applications locally and through Microsoft SCCM
- Contact vendor for service.
- Communicating with endcustomers and speaking in plain language
- Assist with service calls from vendors.
- Assist customers in firstsetup activities for outlook network and local printers 3rd party software etc.
- Resolves technical problems and answers queries by telephone or selfservice ticket in support of customer computer hardware software network system/application access and telecommunications systems.
- Diagnoses identifies isolates and analyzes problems utilizing historical database records.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Asset Management data updates
- Asset Management analysts
Experience Required:
- Proficient with active directory to add move and change objects within containers.
- Previous experience with IMAC (Install Move Add Change) within a Windows PC environment.
- Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.
- Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors. Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
- Strong analytical and problemsolving skills.
- Strong working knowledge of audit procedures and an understanding of basic financial principals.
- Working knowledge of ServiceNow
- Understanding of Asset Management and Configuration Management
- Strong knowledge of inventory process controls in a warehousing / distribution environment.
- Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11.
- Demonstrated ability to handle multiple tasks and competing priorities at the same time.
- Ability to prioritize and set goals to achieve company objectives.
- Experience with enterprise level service desk ticketing systems.
- Maintain a positive teamoriented attitude and instruct others in the proper met.
- Punctual and selfstarter.
Education Required:
- High School Diploma
Work hours:
- 8:00 AM to 5:00 PM
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Employment Type
Full Time
Key Skills
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