Guest Experience Executive
Guest Experience Executive
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Job Description
A career that lets your passion shine:
The Guest Experience Executive (GEE) ensures an exceptional hotel experience by welcoming and assisting VIPs loyal guests and members of Accor programs focusing on personalised service and special occasions. Acting as a key communication link with hotel management the GEE coordinates guest preferences requests and stay details supporting pre and post stay engagement. They also manage the Voice of the Guest platform including sentiment analysis and responses ensuring the Sofitel brands luxury standards and guest journey expectations are met.
Qualifications :
What you will bring to the role:
- Prior Experience in luxury guest service or customer experience delivery in a similar setting
- 3 years experience in Luxury Service Industry
- Guest oriented with an outgoing personality and service mind
- Exceptional interpersonal skills
- Demonstrated ability to remain composed and on task with busy operating environments
- Demonstrated competence of technology and CX platforms. Proficient with Windows. Microsoft Office Suite. PMS preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
