Support Specialist Global Consultancy
Support Specialist Global Consultancy
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1 Vacancy
Job Description
Position Overview
The Support Specialist will play a crucial role in assisting the Incident Management Process and system monitoring based on ITIL best practices tailored to the companys needs. We uphold a high standard of service delivery and seek an individual with a multifaceted skill set that includes excellent customer service abilities critical thinking and a keen eye for timesensitive tasks in a dynamic environment. The primary responsibilities include handling incoming tickets calls and emails along with tier 1 support tasks like incident management and escalating issues to the appropriate support groups for resolution.
Responsibilities:
- Manage the incident change and service request lifecycle; escalate to appropriate support groups when necessary.
- Conduct Start of Day calls and project meetings with teams across various regions and clients.
- Engage in live service monitoring logging and intelligent alerting for the system.
- Take ownership of customerreported issues and ensure problems are resolved satisfactorily.
- Actively contribute to the continuous development of the team including the enhancement of technical documentation.
Experience required:
- Ability to thrive in a fastpaced environment while maintaining a strong focus on detail.
- Mandatory experience with ITSM tools such as FreshService ServiceNow.
- Previous involvement in a service desk or data center operations is advantageous.
- Familiarity with UNIX/Linux scripting and troubleshooting is a plus.
- Minimum of 5 years of professional experience in financial institutions or financial services.
Qualifications required:
- Diploma holder or above.
- Knowledge of market data products like LSEG (TREP) and BPIPE.
- Proficiency in handling largescale highfrequency lowlatency distributed applications.
- ITIL certification (v3 or v4 Foundation).
- Familiarity with Agile methodologies.
Employment Type
Full Time
