Service Desk Specialist
Service Desk Specialist
Posted on :
23-11-2024
Employer Active
1 Vacancy
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Job Description
Job brief
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firms front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Responsibilities
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers expectations
- Ensure proper recording documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures products and services
Requirements and skills
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software databases and remote control
- Strong clientfacing and communication skills
- Advanced troubleshooting and multitasking skills
- Customer service orientation
- BS degree in Information Technology Computer Science or equivalent
We need to hire urgently . Candidates living in United States will only be shortlisted. Payouts are also Negotiable
Employment Type
Full Time
Key Skills
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