Night receptionist
Night receptionist
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
What youll do
- Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
- Deal with inhouse guests requests recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest credit billing and financial transactions.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean tidy and presentable at all times.
- You will be a member of the hotels crisis and fire teams.
Qualifications :
What we are looking for
- Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
- Previous hotel (or similar) experience is great but its not a musthave for us if youre eager to learn we can teach you what you need to know.
- Youre looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether thats a drink a meal an event or a bed for the night.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Youre not precious. We leave our egos at the door and help get stuff done.
- You have experience of Opera Cloud.
- Youre up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together wed have a good time and share a few laughs
- You want to be part of a team that works hard supports each other and has fun along the way.
- You are a natural at leading and managing a team someone who creates a tightknit community thanks to a handson management style and enthusiasm.
- You are a born optimist who always put our guests colleagues and communities first.
- You are your authentic self.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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