Oversee the operation of the Security Department including but not limited to: payroll budgeting administration conducting colleague evaluations recruitment and training.
Hire train schedule and provide ongoing coaching and development of Security Department staff to meet required security and safety standards and to achieve exceptional guest service and colleague satisfaction results.
Investigate incidents and ensure followup is completed for any complaints or reports made by guests or staff communicating updates to the relevant Executive Committee members.
Manage incident reporting and followup including liaising with Director of Finance & Business Support insurers and guests to ensure efficient resolution of claims.
Create SOPs and ensure procedures are followed for dealing with intoxicated persons thefts evictions cash transfers guest or staff escort lost and found articles opening of inroom safes and department use of radios.
Create and facilitate loss prevention programs.
Coordinate hotel emergency response training including conducting training exercises.
Coordinate hotel first aid program.
Review all ALERT processes and update as required.
Act as liaison with outside emergency servicesfire department police Parks Canada wardensin relation to Security issues and maintain positive professional relationships.
Oversee wildlife management control on Rimrock property.
Develop and maintain security budget for property.
Complete regular inventory of emergency equipment and order new or replacement equipment as needed to meet safety standards.
Prepare purchase orders for the purchase of hotel security and safety supplies Security office supplies etc.
Act as Chair of the Rimrock Health & Safety Committee.
Assist in the development of departmental service standards.
Guide and support all hotel leaders on Health & Safety and Security procedures and ensure they are providing a safe workplace for their colleagues.
Maintain and control all key card access and locks using the VING Lock System.
Review the Business Continuity Plan semiannually; ensure that all changes or updates are communicated to colleagues and that all necessary retraining is provided.
Liaise with the Chief Engineer and other senior hotel leaders to ensure fire protection systems are functional and maintained.
Represent the hotel in court (criminal or civil) if and when required.
Liaise with Staff Housing on security breaches within staff residence.
Qualifications :
Minimum 5 years of experience working in Security with 2 years in a senior leadership role
Clear criminal record
Alberta Security Services License
Current certificates in Standard First Aid with CPR level C AED and Oxygen administration
Valid Alberta Drivers License and clean drivers abstract
Proficient in Microsoft Outlook Word and Excel
Experience in business continuity planning and disaster preparation
Knowledge of emergency response dispatch procedures
Knowledge of fire alarm response systems
Proven ability to manage and prioritize critical tasks and work well under pressure and in stressful situations
Possesses a calm responsible and reassuring manner and is able to deal positively and effectively with others especially in conflict situations
Customerservice oriented
Forwardthinking and able to anticipate and prevent possible problems or issues before they occur
Responsible and professional communicator both verbal and written
Reliable flexible and adaptable to things that happen unexpectedly or with shortnotice
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