Meeting Events Executive
Meeting Events Executive
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Job Description
We are looking for a FUN PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms including the Shaw Theatre
You will assist the Meetings & Events department to achieve maximum revenue and client relationships through effective and efficient sales techniques and strategiesproviding excellent customer service at all times to all customers
In this role you will assist in planning and executing meetings events and conferences for up to 446 guests from start to finish
You will work closely with our clients agents and team members to ensure seamless coordination and delivery of all aspects of the event
This role requires proven record of accomplishment in event management
Responsibilities:
- Respond to enquiries from agents/clients within time limit and in a professional manner
- Practice efficient and effective yield management in line with guidelines
- Promote special offers where appropriate and maximize each and every sales opportunity
- Prepare contracts and ensure maximum conversion of all business taken in the diary
- Ensure all business is chased and departmental guidelines are followed
- To conduct showrounds for existing bookings and for new clients
- Ensure client receives a detailed event order in advance of their event
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
- Resolve any client disputes and complaints in a professional manner and within guidelines issued
- Ensure accounting procedures are adhered to at all times obtain prepayments reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
- Maintain strong market awareness through competitor site inspections
- Achieving individual weekly targets
Salary: 34983 per annum (17.25 per hour)
Qualifications :
Key Skills and Behaviours required:
Organisation and time management skills
Strong communication skills both written and verbal
Administration and problem solving skills
Ability to work to deadlines
Customer focused
Attention to detail
Driven towards maximising sales and meeting departmental budgets
Use of OPERA Cloud and Delphi system is essential
You must have previous Meetings & Events experience in a conference hotel or venue
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
