Reservations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To manage the reservations operations ensuring the hotel standards and procedures are fully known and followed.
- To ensure a proper teamwork and supervise the reservation team at all times.
- To ensure all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and to transmit information to the sales Department
- To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recoding it.
- To call Director of Revenue for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that telephone etiquette is properly used as per Sofitel standards.
- To ensure a perfect knowledge of room types and rates structure among the reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To ensure the Guest History records are accurately maintained and all recurring guest are preregistered.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To ensure the achievement of Quality tools and yield Management performance with the reservation team.
- To offer assistance at any time in the operation and monitor highlight and suggest improvements on any dysfunction.
- To implement and follow up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur
- To know the competitors and to gather information about their activities and Sales
- Update availability and rates charts on TARS and other booking systems/channels.
- To maintain database for ATACS follow up.
- To respect schedules terms and deadlines as agreed with the management.
- To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
- To ensure that all team members are updated with latest administrative organizational operational or other changes and news.
- To liaise closely with sales on rate management.
- To conduct a daily line up briefing with the reservation team to recapitulate task and activity.
- To attend any interdepartmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
- To share daily activity highlights with the Director Revenue including internal and external guest opportunities.
- To be an ambassador of the hotel in and outside the work place.
- To create an atmosphere of high morale and happy working relationship among the staff.
- To conduct staff evaluations and surveys.
- To develop staff motivation and performance through action plans.
- To become involved in staff retention and satisfaction.
- To ensure training and regular refresher courses are conducted and attended as scheduled.
Qualifications :
- Degree in Business Administration Hotel Management.
- Minimum of 4 years experience in Reservations.
- Saudi National is mandatory
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
