Royal Service Supervisor - Full Time
Royal Service Supervisor - Full Time
Posted on :
21-11-2024
Employer Active
1 Vacancy
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Job Description
- Be a part of a progressive hotel that embraces the culture and vibrancy of Canadas most beautiful city Vancouver
- Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views luxurious accommodation raveworthy cuisine and warm hospitality
- A competitive rate of $31.35 per hour
- Complimentary meal through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Extensive benefits package including health paramedical dental vision life and disability insurance for those meeting eligibility requirements
- Companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
- Oversee the daily operations of the Royal Service team to ensure a smooth operation and the highest level of guest satisfaction is provided by team
- Liaise with all departments to ensure seamless operations maintaining a close relationship with Concierge Sales Catering Conference Services Revenue Housekeeping Fairmont Gold Guest Services and Food and Beverage.
- Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests
- Coaches and mentors colleagues. Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Accor Hotels.
- Create maintain and communicate various standard operating procedures to other departments
- Contribute to hotel revenue targets guest satisfaction and efficiency goals
- Ensures effective utilization and productivity of all staff through staff planning hiring scheduling and adhering to budget parameters.
- Knows all emergency procedures and general crisis situation management including fire and emergency procedures procedures for handling of Fire Panel ensuring guest safety is followed by all hotel staff.
Qualifications :
Your experience and skills include:
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera Cloud or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts actions and opportunities clearly with strong networking skills
- Ability to lead by example believe in a strong team culture and set the scene for high performance
- Demonstrates a calm and professional manner at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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