Hostess
Hostess
Posted on :
21-11-2024
Employer Active
1 Vacancy
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Job Description
- Greet and welcome guests upon their arrival at the restaurant.
- Provide guests with menus and inform them of their servers name.
- Manage and organize seating arrangements to accommodate reservations and walkins.
- Address guest inquiries or concerns regarding seating reservations and dining experiences.
- Handle all incoming reservations through phone email or online booking systems.
- Maintain an updated reservation book or system ensuring accurate records of guest information and special requests.
- Coordinate with the restaurant and kitchen staff to ensure table availability and proper seating flow.
- Escort guests to their tables in a timely and professional manner.
- Monitor the dining area to ensure tables are properly set and guests are promptly seated.
- Manage waiting lists efficiently providing guests with accurate wait times and offering beverages while they wait.
- Ensure guests feel comfortable and attended to while waiting for their table.
- Assist in resolving any guest issues or complaints escalating them to management as needed.
- Provide information about the menu daily specials and hotel amenities when asked.
- Ensure the entrance waiting area and dining room are clean organized and inviting at all times.
- Oversee the presentation of the hostess stand menus and promotional materials.
- Report any maintenance or cleanliness issues to the appropriate department.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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