IT Technician
IT Technician
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Job Description
Job Description: IT Technician (Remote)
Company: Axionova Engineering Limited
Position Type: FullTime Remote
About Us:
Axionova Engineering Limited is at the forefront of engineering innovation delivering cuttingedge solutions to complex challenges in civil engineering construction and architectural domains. As part of our commitment to operational excellence we are seeking a dedicated IT Technician to join our dynamic team remotely. This role offers the opportunity to work with a forwardthinking company that values technical expertise collaboration and professional growth.
Position Overview:
The IT Technician will be responsible for maintaining and improving the companys IT infrastructure providing support to employees troubleshooting technical issues and ensuring smooth daily operations. Working remotely you will play a crucial role in managing hardware software and network systems contributing to a seamless IT environment for all Axionova Engineering Limited employees.
Key Responsibilities:
Technical Support:
Provide firstlevel support to employees for hardware software and networkrelated issues.
Resolve technical queries via remote support tools email or phone.
Document solutions to recurring problems in the companys IT knowledge base.
System Maintenance and Updates:
Perform regular system updates patches and upgrades on company devices.
Monitor and maintain the integrity of the companys IT infrastructure ensuring optimal performance.
Implement and oversee antivirus software and other security measures to safeguard company assets.
Hardware and Software Management:
Manage the procurement setup and distribution of hardware (laptops peripherals etc.) for employees.
Install configure and maintain software applications across company devices.
Manage licenses and subscriptions for essential software tools.
Network Administration:
Monitor network performance and troubleshoot connectivity issues remotely.
Configure and maintain VPN connections for remote employee access.
Coordinate with thirdparty providers for advanced network issues.
IT Asset Management:
Maintain accurate inventory records of IT equipment and software.
Ensure all equipment is returned and accounted for during employee offboarding.
Collaboration and Projects:
Collaborate with IT teams on larger infrastructure or system implementation projects.
Assist in training employees on new IT systems and protocols.
Qualifications:
Education:
Bachelors degree in Information Technology Computer Science or a related field. Relevant certifications (e.g. CompTIA A Network Microsoft Certified: Azure Fundamentals) are highly desirable.
Experience:
2 years of experience in IT support or a similar role preferably in a remote setting.
Handson experience with operating systems (Windows macOS and Linux).
Familiarity with IT service management tools and remote support software.
Skills:
Strong problemsolving and troubleshooting skills.
Proficiency in network configuration VPN management and cybersecurity protocols.
Excellent communication skills and the ability to explain technical concepts to nontechnical users.
Perks and Benefits:
At Axionova we believe in rewarding our employees generously. Here are some of the benefits youll enjoy in this role:
1. Flexible Remote Work:
Work from the comfort of your home eliminating commuting time and costs.
Flexible working hours to accommodate your worklife balance.
2. Professional Development:
Access to sponsored certifications and training programs to advance your IT expertise.
Opportunities to attend industry conferences and workshops.
3. Health and Wellness:
Comprehensive health dental and vision insurance packages.
Mental health support programs including access to online counseling services.
4. Generous Leave Policies:
Paid time off including vacation days personal days and sick leave.
Paid parental leave for new parents.
5. Tech Stipends:
Annual technology allowance for upgrading personal devices or setting up a home office.
Access to companysubsidized internet plans to ensure seamless remote work.
6. Retirement and Financial Security:
Competitive salary and annual performance bonuses.
401(k) retirement plan with company match contributions.
7. Inclusive Culture:
Be part of a diverse collaborative and innovative team.
Regular virtual teambuilding events to foster connections across the remote workforce.
8. Additional Perks:
Access to a companywide Employee Assistance Program (EAP).
Discounts on travel fitness memberships and other lifestyle services.
Why Join Axionova Engineering Limited
At Axionova we dont just offer a job; we provide a platform to grow innovate and make a meaningful impact. Our remotefirst culture prioritizes flexibility and inclusivity ensuring every team member thrives in their role. If you are passionate about IT and eager to contribute to a company that values technological excellence we would love to hear from you!
Axionova Engineering Limited is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Health Insurance
Paid Time Off
Employment Type
Full Time
