Customer Onboarding and Success Manager
Customer Onboarding and Success Manager
Posted on :
21-11-2024
Employer Active
1 Vacancy
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Job Description
Position: Customer Onboarding and Success Manager (Italian)
Location: Dublin Republic of Ireland
Work model: Remote within Ireland Hybrid in Dublin
Employment type: Temporary Contract Fulltime
Remuneration: Base salary bonus
DUTIES AND RESPONSIBILITIES:
- Lead technical onboarding for new clients within the designated region
- Stay knowledgeable about technical integrations with software partners ensuring comprehensive support to clients
- Assess client needs and goals to plan for seamless integration with their existing systems technologies and infrastructure
- Support new clients throughout the onboarding process helping them achieve successful outcomes
- Foster longterm partnerships by building and maintaining strong relationships with clients
- Stay uptodate on the features functionality and practical applications of all product offerings to offer expert guidance
- Manage accounts directly striving to exceed quarterly and annual sales targets
- Analyze data to identify key opportunities and implement datadriven strategies to boost sales growth
- Collaborate with marketing to create and deliver highquality onboarding and troubleshooting materials for new customers
- Work closely with crossfunctional teams (sales product and engineering) to ensure alignment and success
- Keep informed on industry trends the competitive landscape and emerging technologies providing valuable insights to both clients and the sales team
REQUIREMENTS:
- Minimum 2 years experience in account management partner support presales support postsales support technical issue resolution or clientfacing technical discovery
- Native or fluent in Italian (C1 level) with strong proficiency in both written and spoken communication
- Experience in industries such as online brokers online marketplace software IT services or the SaaS sector is preferred
- Strong communication and presentation skills
- Excellent project management abilities
- Analytical skills with the ability to interpret data and use it to guide decisionmaking.
- Exceptional time management and prioritization skills
- Comfortable working in both strategic and tactical roles especially in dynamic or ambiguous environments
- Ability to work effectively under tight deadlines adapt to shifting priorities and balance immediate needs with longterm goals
- Adaptable to shifting priorities and evolving business needs
OFFER:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Temporary contract with the potential to extend market
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross 46000 up to 6000
- ASAP / 2 Dec
- one week training. Contract will run until end of Dec with a potential to extend
Employment Type
Full Time
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