Sr Account Manager
Sr Account Manager
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Job Description
We are looking for a highly motivated Sr Account Manager to join our team. The ideal candidate should have a minimum of 5 years of experience in the IT Services industry and possess excellent strategic thinking negotiation communication analytical problem solving sales and client relationship building skills.
Responsibilities:
Develop and Maintain Strong Client Relationships:
- Foster longterm relationships with clients ensuring their satisfaction and loyalty.
- Act as the primary point of contact addressing client needs concerns and ensuring service excellence.
Identify New Business Opportunities & Generate Leads:
- Proactively research and identify new business opportunities expanding the client base.
- Generate leads through networking attending industry events and leveraging market insights.
Develop and Implement Strategic Account Plans:
- Create tailored account plans to meet both client and business objectives.
- Regularly review and adjust plans based on client feedback market changes and business goals.
Negotiate Contracts and Pricing:
- Lead negotiations with clients to secure favorable terms while maximizing profitability.
- Ensure all contracts are aligned with company policies and meet client needs.
Collaborate with Internal Teams to Ensure Client Satisfaction:
- Work closely with internal teams to ensure timely delivery and meet client expectations.
- Provide clients with updates insights and solutions to any challenges that arise.
Analyze Market Trends and Provide Insights to Clients:
- Monitor market trends and competitor activities to inform client strategies.
- Share relevant industry insights to help clients make informed business decisions.
Maintain Sales Records and Reports:
- Accurately track sales activities account progress and performance metrics.
- Use CRM software to maintain uptodate records and generate reports for management review.
Requirements
Minimum of 5 years of experience in the IT Services industry
Excellent strategic thinking negotiation communication analytical problem solving sales and client relationship building skills
Proven track record of achieving sales targets
Strong organizational and time management skills
Ability to work independently and as part of a team
Bachelors degree in Business Administration or related field.
Benefits
- Able to work independently, remotely from home and on company premises in Bangalore - Fluent in Spoken and Written English - Able to work EMEA & APAC office hours - Intermediate IT skills. - 2+ years experience working in an IT environment - Asset management experience. - Windows & MacOS operating system experience. - Knowledge of the ITIL reference model is preferable.
Education
Bachelor's degree
Employment Type
Full Time
