Bilingual Customer Service Agents Banking
Bilingual Customer Service Agents Banking
Posted on :
23-11-2024
Employer Active
1 Vacancy
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Job Description
Bilingual Customer Service Agents (Banking)
Our client in the insurance industry is excited to announce 8 open roles available in a hybrid work environment. This is your chance to grow your career enhance your professional skills and thrive in a fastpaced customerfocused setting with ample opportunities for development and success.
What is in it for you:
Hourly salary of $24.34.
12month contract with the potential for permanent employment.
Fulltime position: 37.50 hours per week.
Rotational Schedule; Monday to Friday: 7:00 am 11:00 pm.
Rotational Schedule; Saturday and Sunday: 8:00 am 8:00 pm.
Training Schedule; Monday to Friday: 8:00 am to 4:00 pm.
Hybrid work: 3 office days from Tuesday to Thursday.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Manage customer inquiries with professionalism and accuracy.
Provide support via phone email and potential followup services.
Utilize and navigate various administrative systems efficiently.
Stay updated on client products services and policies.
What you will need to succeed:
Bachelor s degree.
3 years of customer service experience in a contact center retail or service industry.
Call center experience preferably within a financial institution or bank.
Bilingual fluency in English and French (spoken and written) to support clients in both languages.
Strong technical capabilities and ability to navigate multiple systems simultaneously.
A solutiondriven mindset with excellent problemsolving and decisionmaking skills.
Ability to adapt and thrive in a fastpaced everchanging environment.
Calm and professional demeanor under pressure.
Demonstrated ability to learn and apply new information quickly.
Reliable and accountable for meeting performance targets.
Operations run 365 days per year. Flexibility is required to accommodate changing customer demand.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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