Remote Dispatch Associate
Remote Dispatch Associate
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1 Vacancy
Job Description
This is a remote position.
About the role
The Remote Dispatch Associate is responsible for helping ensure that onroad deliveries go smoothly through coordinating delivery dates and times with Nabis partners through outbound phone calls emails and various scheduling applications prior to delivery. This position also helps to liaise between delivery teams and delivery recipients on any changes to the delivery scope needing to be made to ensure Nabis capacity is protected. In addition to supporting Confirmationsrelated activity the Remote Dispatch Associate will lend other administrative support to operations teams as needed.
What youll do
Make up to 200 outbound phone calls today to retailer partners confirming Nabis delivery schedules and their ability to intake at the agreedupon time
Confirm delivery appointments through various online platforms and via email communication
Assist in communicating rescheduled delivery appointments to the appropriate operational stakeholders
Assist with general administrative tasks as needed during retail outreach
Requirements
Qualifications
Education: High school diploma or equivalent; an associate degree in IT Computer Science or a related field is preferred.
Skills Required:
Strong attention to detail and problemsolving skills.
Ability to quickly identify and address issues in a timesensitive environment.
Excellent communication skills for reporting and escalating issues.
- Proficiency in using Google Sheets and other documentation tools.
Competencies:
Communication: Ability to communicate in English clearly concisely in a professional manner both verbally and in writing.
Collaboration: Ability to work effectively with various Operations and remote support teams to quickly resolve issues.
Attention to Detail: Ability to maintain a high standard of organization while working toward shared goals with other teammates simultaneously.
Accountability: Takes ownership of monitoring tasks and ensures that all dispatch confirmations are done in a timely manner with any gaps highlighted to leadership.
Process Improvement: Continuously seeks ways to improve outreach processes and reduce instances of work redundancy.
Qualifications Education: High school diploma or equivalent; an associate degree in IT, Computer Science, or a related field is preferred. Skills Required: Strong attention to detail and problem-solving skills. Ability to quickly identify and address issues in a time-sensitive environment. Excellent communication skills for reporting and escalating issues. Proficiency in using Google Sheets and other documentation tools. Competencies: Communication: Ability to communicate in English clearly, concisely, in a professional manner both verbally and in writing. Collaboration: Ability to work effectively with various Operations and remote support teams to quickly resolve issues. Attention to Detail: Ability to maintain a high standard of organization while working toward shared goals with other teammates simultaneously. Accountability: Takes ownership of monitoring tasks and ensures that all dispatch confirmations are done in a timely manner with any gaps highlighted to leadership. Process Improvement: Continuously seeks ways to improve outreach processes and reduce instances of work redundancy.
Education
Education: High school diploma or equivalent; an associate degree in IT, Computer Science, or a related field is preferred.
Employment Type
Full Time
