RQ08184 - Specialized IT Consultant Intermediate
RQ08184 - Specialized IT Consultant Intermediate
Posted on :
23-11-2024
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1 Vacancy
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Job Description
Responsibilities:
- Provide daily ongoing Tier 2 subject matter expertise to clients with MS GPBSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBA s) System Administrators Network Administrators Privacy and Security Specialists and Software Subject Matter Experts
- Identify application defects and assist in complex trouble shooting and root cause analysis
- Follow all established Service Management process and identify opportunities for improvement
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Microsoft Great Plains
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
Nice to Have:
- CCIM Community Care Information Management (HRIS and MIS) experience
Skill Set Requirements:
Public Sector Experience:
- 2 years of experience working in the healthcare industry
- Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health
Technical Skills:
Knowledge and Skills/Experience:
- Microsoft Great Plains 2018
- Logibec MMS (Materials Management System)
- BSSI HFM (Health Financial Management)
- OTR
- AODA compliance
- MS Teams
- MS Excel
- MS Power Point
Service Management Skills:
- Knowledge of Service Management Processes with 5 years experience in supporting remote clients.
- Experience triaging tickets prioritizing categorizing and handling service requests incidents and problem tickets
- Experience with Footprints Ticketing Application
Management and Communication Skills:
- Proven track record for building strong working relationships
- Strong interpersonal and verbal and written communication skills
- Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical problemsolving and decisionmaking skills
- Ability to apply strong listening skills to facilitate issue resolution
- A motivated flexible creative team player with perseverance excellent multitasking abilities and a proven track record for meeting strict deadlines
Experience and Skill Set Requirements: Must Haves: Microsoft Great Plains 2016, 2018 Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Nice to Have: CCIM - Community Care Information Management (HRIS and MIS) experience Skill Set Requirements: Public Sector Experience: 2+ years of experience working in the healthcare industry Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health Technical Skills: Knowledge and Skills/Experience: Microsoft Great Plains 2018 Logibec MMS (Materials Management System) BSSI HFM (Health Financial Management) OTR AODA compliance MS Teams MS Excel MS Power Point Service Management Skills: Knowledge of Service Management Processes with 5+ years experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets Experience with Footprints Ticketing Application Management and Communication Skills: Proven track record for building strong working relationships Strong interpersonal, and verbal and written communication skills Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively Excellent analytical, problem-solving, and decision-making skills Ability to apply strong listening skills to facilitate issue resolution A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines
Employment Type
Full Time
Key Skills
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