Roles and responsibilities:
Work as part of a team candidate will be required to occasionally work with departments outside
of their own such as Engineering Application IT and Project Management teams
Extract transform and load data to hosted platforms via custom plugins or flat files
Support our customer base through superior customer service this will include providing
technical assistance via telephone email and screenshares on various tasks/requests
Account creation and send invitations to enduser(s) occasionally followup with a platform
walkthrough should it be requested
Creation of databases and establishing permissions for customer use prior to providing
credentials to those customers
Investigate client inquiries on their matters concerning printing search results/creation technical
issues etc.
Pick up tasks from internal task system while adhering to internal SLAs (servicelevel
agreement)
Attend team meetings and company townhalls
Qualifications
Bachelor's degree or professional experience (1 years)
Knowledge of Microsoft Office; specifically Microsoft Excel
Strong attention to detail while managing multiple tasks
Critical thinking skills and ability to retain complex work direction
High technical aptitude or the ability to learn quickly
Ability to work in a fastpaced environment
Excellent verbal and written communication skills