Summary: As a Service Delivery Operations Representative you will be responsible for managing work assignments driving people management activities and ensuring service delivery quality and cost. Your typical day will involve working with Microsoft 365 and collaborating with crossfunctional teams to ensure smooth service delivery operations. Roles & Responsibilities: Assign and manage work assignments for the delivery team. Drive people management activities for the delivery team. Manage service delivery quality and cost. Collaborate with crossfunctional teams to ensure smooth service delivery operations. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft 365. Good To Have Skills: Experience in service delivery operations. Strong understanding of service delivery quality and cost management. Experience in managing work assignments and people management activities. Ability to collaborate with crossfunctional teams