Candidates will own a Portfolio of accounts monitor a key customerfacing email alias and ensure queries are replied to within the required SLAs
15 20 Calls per day to collect outstanding accounts receivable
Sending invoice copies to the customers along with the statement of accounts
Uploading invoice copies in customer portals
issuing dunning letters to the customers
Interacting with the internal finance department
Resolving customer disputes
Candidates will be responsible for ensuring 60 debt is below 3% each month.
Be transparent at times and honest with your approach.
Identify key areas for change or improvement be involved in Projects.
Candidates will closely work with internal and external stakeholders to identify and resolve issues.
Candidates will be involved in complex account reconciliations and must work closely with the cash application and billing team to resolve internal queries.
Candidates will be required to provide ongoing reports for the collections status of past due accounts and issue status.
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