Customer Support Agent
Customer Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Our Company
At Wunder Mobility were all about reshaping mobility. As the leading B2B SaaS company our platform is the driving force behind the mobility transformation. We empower operators around the globe to offer sustainable and efficient transportation options that make a real impact on millions of lives. Our mission goes beyond just advancing technology; we aim to drive a significant shift in how cities move. When you join us youre becoming part of a dynamic team dedicated to innovating for a flexible and costefficient future of mobility. Were passionate were ambitious and were making a difference.
What your role will be
We are seeking a highly motivated Customer Support Agent to join our team in Banja Luka. In this role your mission is to empower customers to achieve success with our products through expert guidance proactive support and collaborative problemsolving
What you will do
- Product Knowledge: Develop comprehensive knowledge of our products and services effectively communicating their value to customers.
- Product Documentation: Maintain and update internal and external knowledge bases with technical information use cases and best practices.
- Training: Conduct training for the customer success team ensuring proficiency in our products especially new developments.
- Crossfunctional Collaboration: Work with teams like account management and support to meet customer needs and identify improvement opportunities.
- Customer Consultancy: Engage in projectbased consultancy with clients supporting account management to develop customized mobility solutions.
- Technical Support: Provide guidance on product and technical issues coordinating closely with the tech team for necessary information.
- Data Analysis: Analyze customer data to identify trends and opportunities for proactive customer support and experience enhancement.
What you bring to the table
- Customer Focus: You have 1 years of experience in a customerfacing role where you thrived on helping customers succeed. Experience with B2B SaaS solutions is a strong plus!
- Communication Skills: Youre a communication pro! You can clearly and effectively express yourself in writing and verbally in English. Do you also speak German Thats a big plus!
- Teamwork and Initiative: Youre a selfstarter who can take initiative and manage your own workload but you also thrive in a collaborative environment and enjoy working with others toward a common goal.
- ProblemSolving Prowess: Youre a natural problemsolver who loves tackling challenges and finding solutions. Youre not afraid to think outside the box and go the extra mile to help customers.
What we offer
- Innovative Environment: Be part of a forwardthinking mobility tech startup thats shaping the future of urban transportation.
- Career Growth: Opportunities for professional development in a fastchanging industry.
- Unique Opportunity: Directly influence decisions and work on a product that has a tangible impact on urban mobility.
- Dynamic Team: Work with a passionate and dedicated team committed to making a difference.
- WorldWide Customer Base: Work with customers in the Middle East Europe and the US.
- Competitive Compensation with potential increases based on experience.
Joining the Wunder Mobility team means...
Being part of a team where diversity is celebrated inclusivity is fostered and your unique perspective matters. Work alongside passionate colleagues driven by a shared mission to drive forward sustainable mobility.
We thrive in a dynamic fastpaced environment fueled by innovation and a commitment to continuous improvement. Join the ride!
Employment Type
Full Time
