Call Centre Operations Manager
Call Centre Operations Manager
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Job Description
Client Experience Leader
Location: Glasgow
Hours: Monday to Friday 9am to 5.30pm
Salary: up to 45000 DOE
Tasks
Who we are
Kura provides awardwinning outsourced contact centre solutions across UK and South Africa. Its software subsidiary Inisoft develops advisor desktop solutions with full omnichannel capabilities sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.
We are building a culture that shifts the mindset from focusing on things and stuff to people and behaviour. We call this process Crossing the Bridge. Our Vision is to be Unrivalled in Developing People.
Outbound & inbound contact centre operational management and strategic planning experience
- Effective leadership through team building development and strong coaching skills
- Highly focussed and driven
- Great ability to coach the coach
- KPI management and proven track record of achievement
- Ability to recruit and create dynamic and high performing teams
- Commercial awareness and financial management
- Thorough understanding of resource optimisation and delivery
- Excellent client relationship management
- Experience of managing multiple projects and varying team sizes
- Excellent written verbal and presentation skills
- Act with integrity at all times when representing our business and its people
Requirements
Requirements
Outbound & inbound contact centre operational management and strategic planning experience
- Effective leadership through team building development and strong coaching skills
- Highly focussed and driven
- Great ability to coach the coach
- KPI management and proven track record of achievement
- Ability to recruit and create dynamic and high performing teams
- Commercial awareness and financial management
- Thorough understanding of resource optimisation and delivery
- Excellent client relationship management
- Experience of managing multiple projects and varying team sizes
- Excellent written verbal and presentation skills
- Act with integrity at all times when representing our business and its people
Benefits
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme an employee assistance program enhanced maternal and paternity pay and more.
Feel ready to jump in Click the apply button or contact the team:
- Please give the team a phone call on 0 they are excited to discuss the role further.
- Text or Whatsapp
Employment Type
Full Time
