Collection
Collection
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Job Description
Job Description:
- Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders.
- Managing a team of Team Managers and Team Leaders.
- Coordinating with Business and collection functions across locations.
- Appointing managing & developing collection vendors to ensure collections from delinquent customers.
- Ensuring call centre activities are supported by robust field management.
- Preparing MIS reports to provide feedback to seniors viz. Collection work flow.
- Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
- Putting vendor management in proper shape to ensure smoother operations.
- Formulating various processes related to customer services in initial phase and their compliance.
- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
- Ensuring collection strategy execution as per plan and capacity.
- Maintaining Attrition level.
- Hygiene Check Hands on with IT and dialer Attrition and Leave forecast report audit.
- Forecasting of the workload on the basis of historic data trend analysis market growth deciding monthly & weekly process targets.
- Should take care of branch Admin Work and Employee Engagement activity.
Employment Type
Full Time
Company Industry
Key Skills
- Accounts Receivable
- Biochemistry
- Administration Support
- Administration And Secretarial
- Architecture
