Field Engineer 3
Field Engineer 3
Posted on :
29-08-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
29-08-2024
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position: Field Engineer 3
Location: Baltimore MD 21230
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:005:00 (MF)
Job Description:
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop and laptop computers printers and standard software at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and reimaging of PCs/laptops and installing and optimizing hardware and software products.
- This role requires MAC OSx Windows 10/11 Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.
Responsibilities:
- Provides support for software and hardware for desktops and laptops
- Provides maintenance and support on legacy products
- Installs and maintains PCs and associated software and peripherals
- Performs installs moves adds and changes as required
- Tests and certifies PCs and client approved applications
- Provides followup on problems or escalation
- Maintains a high degree of professionalism in actions demeanor and dress. CLevel support will be required.
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- May be required to assist with support of servers or network devices with guidance through support. Certification not required
Must Haves:
- MAC OSx
- Windows 10/11
- Service Now
- Office 365 Suite experience in a professional setting.
- CLevel support will be required.
- A/V experience would be a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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