Y24Project ManagementInfosysHyderabad

Experience 10 years
Project Management & Coordinates with customer for the business development innovation Services & productivity improvement.
Front ending customer communication and orientation
Responsible for managing the service operations minor works team and ensuring that the delivery is completed within agreed timelines/SLAs.
Monitoring and tracking of tickets reporting to BHP provide productivity improvement guidelines to the team.
Team Planning & Project coordination with BHP product owners and internal POD leads to understand capability requirements & issues based on product backlog priorities.
Product expert working with product managers and product leaders to help them get unstuck and deliver on their goals.
Performs product work with clients and provides the client with enough detail on the challenge and potential solutions to help them arrive at the most effective solution.
Monthly reporting on Service Management and team performance
Compliance reviews and solutions guidelines.
Work with Automation lead and POD leads on identified Automations using automation tools and accelerators and measure the effort reduction.