Contact Details:
1.Poonam Khandelwal
Email:
Cell: (732)/ Ext.408
2.Pio Dhivagar
Email:
Cell: (732)/ Ext.420
Job Title: Certified Genesys Application Engineer Location: Austin TX OR Sunnyvale CA (Hybrid 3 days Onsite)
Duration: 12 Months
Years of Experience: 8 Yrs.
Required Hours/Week: 40hrs./week
Notes:
Need local Candidates Only Looking for candidates with Genesys certification
Job Description:
Highly focused and selfmotivated professional successful in the design development and deployment of largescale multichannel contact center applications Over 5 years of experience in design development installation configuration testing and support of IVR and Genesys applications Worked extensively on Genesys projects for large customers Genesys Certified Application Professional preferred Implemented GVP Solutions which includes installation configuration testing and support of the platform. Requirements gathering writing functional specification documents and technical design specifications for IVR Applications. Skills and Experience:
- Experience in working with difference Nuance dialog modules including OSDMNDM
- Experience in with working with different application frameworks like Genesys StudioGenesys Composer SAP VXML Framework PTP and NDF.
- Experience in working Genesys mobile engagement and Genesys ORS. Design and developed application using SCXML
- Genesys installation and configuration experience from versions 5.x through 8.x.
- Expert level knowledge on Management Framework Enterprise Routing OCS GVP and WDE.
- Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.
- Genesys Certified Professional preferred
- Computer Science Degree preferred