drjobs Certified Genesys Application Engineer

Certified Genesys Application Engineer

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Job Location drjobs

Austin, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Contact Details:
1.Poonam Khandelwal
Email:
Cell: (732)/ Ext.408
2.Pio Dhivagar
Email:
Cell: (732)/ Ext.420
Job Title: Certified Genesys Application Engineer
Location: Austin TX OR Sunnyvale CA (Hybrid 3 days Onsite)
Duration: 12 Months
Years of Experience: 8 Yrs.
Required Hours/Week: 40hrs./week
Notes:
  • Need local Candidates Only
  • Looking for candidates with Genesys certification
  • Job Description:
  • Highly focused and selfmotivated professional successful in the design development and deployment of largescale multichannel contact center applications
  • Over 5 years of experience in design development installation configuration testing and support of IVR and Genesys applications
  • Worked extensively on Genesys projects for large customers
  • Genesys Certified Application Professional preferred
  • Implemented GVP Solutions which includes installation configuration testing and support of the platform.
  • Requirements gathering writing functional specification documents and technical design specifications for IVR Applications.
  • Skills and Experience:
    • Experience in working with difference Nuance dialog modules including OSDMNDM
    • Experience in with working with different application frameworks like Genesys StudioGenesys Composer SAP VXML Framework PTP and NDF.
    • Experience in working Genesys mobile engagement and Genesys ORS. Design and developed application using SCXML
    • Genesys installation and configuration experience from versions 5.x through 8.x.
    • Expert level knowledge on Management Framework Enterprise Routing OCS GVP and WDE.
    • Experience in building routing strategy to meet routing and reporting needs. Implementedskills based routing across different business units.
    • Genesys Certified Professional preferred
    • Computer Science Degree preferred

    Employment Type

    Full Time

    Company Industry

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